The exchange and return policy in the Kingdom of Saudi Arabia is regulated based on the Ministry of Commerce regulations , and helps protect the rights of the consumer and the merchant.
Exchange and return policy:
Retrieval:
- The customer has the right to request a return of the product within 7 days from the date of receipt, provided that the product is in its original condition and not used or damaged, with all its accessories and purchase invoice.
- Products that have been designed or modified at the customer's request are not refundable.
Replacement:
- The product can be exchanged within 7 days from the date of receipt, provided that it is in its original condition, unused or damaged, with all its accessories and purchase invoice.
- Replacement is made in the event of a proven manufacturing defect in the product.
General terms and conditions:
- The customer bears the shipping and return costs, unless there is a manufacturing defect or an error in the order.
How to submit a return or exchange request:
- The customer can submit a return or exchange request by contacting us via [WhatsApp].
Refunds:
- The refund will be made to the original payment method within 7 business days of the refund request being approved.
