Frequently Asked Questions

Shaha Flask is comes with 5 year warranty. Any material or manufacturing defects, and/or product workmanship, is included under warranty. The warranty does not cover damages resulting from accidents, mishandling, or tampering.
All Shaha Premium Products are available in official e-commerce store shaha.com.sa, Our products are available widely in KIngdom of Saudi Arabia. Please call us on +966 920015715, or email us info@shaha.com.sa for inquiry to find your nearest Shaha dealer. Alternatively, our products are also available in all major online stores and retail stores in KSA
Your shipments from Shaha will be delivered with Aramex all over Saudi Arabia. If you are outside of the urban area, we will ask you to receive your delivery from nearest Aramex branch to you Aramex will deliver shipments which are weighing between (0-10 kg) for 20 SAR, 10 to 20 kg = 30 SAR, 20 to 30 kg = 40 SAR, 30 to 40 kg = 50 SAR, 40 to 50 kg = 60 SAR, Will be calculated in this way. Your order might be delivered with a delay due to current Covid-19 situation
No, You cant exchange the item once order placed or delivered.
You can pay through our Shaha website and the mode of payments are credit or Debit card by MasterCard,visa,mada,amex STC Pay and apply pay.
Currently Shaha Products are available only in Saudi Arabia. So International shipping is not possible.
All you must do is contact our customer service who will assist you accordingly at +966 920015715 or send an email to info@shaha.com.sa within ten days of receiving your shipment For more information: https://shahaestore.myshopify.com/policies/refund-policy
Shaha Flask comes with a 5-year warranty. Any material or manufacturing defects, and or product workmanship, is included under warranty. The warranty does not cover damages resulting from accidents, mishandling, or tampering.
Shaha Products are guaranteed to be free of all workmanship and material defects During warranty period, no charges will be claimed for parts & repair.